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Crashing Checklist

If you are crashing when the game launches or frequently during gameplay then please run through the following checklist for a possible solution.

Verify integrity

You can verify the game's files by right clicking the game in your Steam library, going to Properties, and then clicking "Verify integrity of game cache" under the Local Files tab. Steam will then scan all of the game's files to make sure they are valid, this process usually takes about a minute or two. When the process is complete, Steam will re-acquire any files that may have been corrupt.


If you have recently upgraded Windows from a previous version or have recently reinstalled Windows then you may not have the necessary files installed in order to run the game. Please ensure the following are installed:

Also ensure that you are running the latest version of the drivers available for your graphics card. It is also recommended that you run Windows Update and keep your system up-to-date.

Anti-virus software

Check your anti-virus software to make sure that the game is not being blocked by your anti-virus software. It maybe necessary add an exception for the directory where the game is installed.

Incompatible software

Some software that injects an overlay over the game such as Mumble, MSI Afterburner, Overflow or Raptr could contribute to game instability. It is recommended to disable these overlays if the game is crashing at random times during gameplay.

You can also try disabling the Steam overlay for Insurgency specifically by right clicking the game, going to Properties and then unchecking "Enable the Steam overlay while in-game".

Configuring Graphics Settings

On low end hardware and laptops, you may find it necessary to lower your graphics settings. You can do this by going to Options > Video Options > Advanced Video and turning down the settings on that page. Model/texture and shader detail will have the largest impact of memory usage.

If you are running the game on a laptop that has hybrid graphics (integrated graphics + discreet graphics card), then make sure the game is using discreet graphics by viewing the power saving options in the Nvidia/AMD control panel.


We have introduced new Anti-Cheat system called "BattlEye", it runs on all our servers as well as on custom servers running NWI playlists (matchmaking). BattlEye is required to be installed on client's PC from now on.

Some of you may experience crash on map load when connecting to BE secured server. This may be caused by either BE not being installed on your PC or the installation was not successful during your first "Insurgency" launch procedure.

In that case, make sure the game is closed, then go to "..\steamapps\common\insurgency2\BattlEye" and run "Install_BattlEye".

In case this service will not install correctly, run "Install_BattlEye" file with Administrator rights and make sure your Antivirus/Antimalware software is not blocking it in any way. Consult User's Manual of your specific AV software for more information about how to whitelist files.

 If your BE launcher stops the game from launching with message "[INFO] Blocked loading of file..." or your are encountering other BE related issues, please consult these with official BattlEye FAQ page.

Or contact BattlEye Support team via their ticket system.

Crash on map load

In case you are experiencing crash to desktop during map load process, go to in-game video settings, set "Paged Pool Memory" to "low" and remove all modifications you've put into the game, namely re-textures (skins) and model replacements as these do increase memory consumption.

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  • 08-Feb-2017