Please be aware that this Support site is only covering original Insurgency game (Source engine) and Day of Infamy.
Should you have troubles with Insurgency: Sandstorm please contact Focus Home Interactive support first via:
KNOWLEDGE BASE SEARCH
If you are having issues with any of New World's games, please search our knowledge base for potential solutions. As we discover new solutions to various problems we will update the knowledge base accordingly.
If you are unable to find a solution to your issue in our knowledge base, please submit a ticket so we may become aware of your issue and look into a solution.